Employee Call Tracking App by Field Team Tracking

Employee call tracking app: what reaches the owner

An employee call tracking app is only fair if it collects work and leaves the rest alone. Field Team Tracking runs on each staff phone, with the employee’s knowledge, and sends call details to the owner’s account: number, time, length and type. The owner then decides how much is kept. A first switch confines the copy to the branch’s own working calendar. A second confines it to people the business already deals with: leads, leads assigned to that employee, and paid clients. SIM cards can be chosen one by one, so calls on a personal SIM are not backed up, and chosen numbers can be excluded entirely. If staff prefer their usual phone app, CRM team mode runs alongside it. A sync log shows what was sent and when, with a button to send again.

Employee call tracking app and staff privacy

Tracking staff calls raises fair questions about privacy. The rules above exist to answer them: keep work, drop the rest. Put the collection rules in writing for staff, and check the law where you operate. Counting calls by type for each person is covered on the call tracking app page, company phone rules such as masked numbers on the employee call monitoring page, and filtering and exporting the calls themselves on the call history manager page. What happens to the copy when a phone is replaced is set out in call log backup and restore.

Employee call tracking app setup

1. Tell staff in writing which calls will be collected.
2. Install the app on each work phone.
3. Pick the backup rules and the SIM cards to include.
4. Check the first day’s calls and the sync log.

Employee call tracking app limits

• iPhone. Call details are read only on Android.
• Live calls. No listening, recording by the app, or joining calls.
• Hidden use. It works only with the app installed and permitted.
• Call content. Details and outcomes only; audio comes from the phone’s recorder if allowed.

Employee call tracking app example: a recruitment agency in Hyderabad

An invented agency, with sample numbers. A recruitment agency in Hyderabad gives 14 recruiters an allowance for their own phones. Recruiters worried the owner would see family calls, and the owner worried candidates were not being called.

The agency set the rule to keep only calls with leads and clients, and recruiters left their personal SIM out. The owner now sees about 600 candidate calls a week, and recruiters know nothing personal leaves their phones.