Field Force Management Software by Field Team Tracking

Field force management software: phone in the field, console in the office

Field force management software has two halves, and both have to work for the system to be trusted. In Field Team Tracking, the half in the field is an app on each employee’s Android or iPhone: a selfie punch checked against the branch’s rules, location recorded only on duty, and calls, remarks and leads saved against customers. The half in the office is a web console. There, a manager replays any employee’s day on a map: numbered stops showing when each began and ended, plus idle time and battery level. A branch-wide report for the dates you choose counts who was present, late or absent, adds the kilometres, and downloads to Excel. Lead lists are imported, filtered and handed out in the same account, and every status change, including those made on the web, stays in the lead’s history.

Field force management software: questions to ask before buying

Ask each vendor where recording starts and stops, what happens to fake GPS readings, whether punches work without signal, and whether reports export without manual work. Ask who owns the customer history when an employee leaves. The phone side is described on the field force management app page, day replays on the employee route tracking app page, and the attendance rules on the staff attendance app page.

Field force management software setup

1. Create branches and set each one’s hours, days off and location rules.
2. Add staff to the account; they install the app and accept the location notice.
3. Point your lead feeds (sheet, API or webhook) at the account.
4. Check the first week’s route views and branch report.
5. Agree how the Excel export feeds payroll or allowances.

Field force management software limits

• No payroll. Hours and kilometres export; salaries are calculated elsewhere.
• No job board. Tasks are not scheduled or dispatched from the console.
• Not a live map. Positions arrive in five-minute batches and build each day’s route.
• No leave module. Holidays and leave requests are handled outside the app.

Field force management software example: a beverage distributor in Abidjan

An invented company, with sample numbers. A beverage distributor in Abidjan employs 25 sales and delivery staff across three depots. Each depot kept its own attendance sheet, and head office saw totals only at month end.

The company set up three branches with their own hours and late cut-off. Head office now downloads one report per depot each Monday and checks two or three route views where kilometres look unusual. Month-end attendance now takes an afternoon instead of three days.