Telecaller app
Telecaller App by Field Team Tracking
If phoning customers is your job, a telecaller app is your desk. The day's calls, results and callbacks sit in one place instead of a notebook. Field Team Tracking gives each telecaller a queue of leads and turns every finished call into a saved result.
- Assigned leads waiting in a pending queue
- Result and callback saved in 2 taps
- Today's call count in the telecaller's own analytics
What is a telecaller app?
A telecaller app helps staff who phone customers for work: it lists who to call, places the call, and saves the result.
Field Team Tracking is that kind of telecaller app. It is not a public caller ID directory, though it names callers from your own leads.
- Built for staff who call for work, not for personal calls.
- Missed callers who were never phoned back get their own list.
- The owner sees each telecaller's calls.
Telecaller app: a telecaller’s morning
A telecaller app should answer one question at 9 am: who do I call first? In Field Team Tracking, the home screen lists missed callers nobody has phoned back on any SIM. The Reminders tab holds today’s callbacks, and analytics count the calls so far. The telecaller starts with the callbacks, since those customers expect a call. Each lead opens with its past calls, chats and notes. After every call a short sheet takes the new stage and the next callback; a spoken remark works when typing is slow. A WhatsApp text can follow each call by itself, with different words for missed, outgoing and incoming calls. Incoming numbers that belong to a saved lead show the lead’s name, not just digits. By evening the telecaller can share the day’s counts on WhatsApp, and the owner already sees every call in the team log.
Telecaller app benefits
Clear queue
Assigned leads waiting in one list, no spreadsheet hunting.
Missed callers list
Everyone who rang and was never called back, on Home.
Callback alarms
A ring on the phone when a promised call falls due.
WhatsApp after calls
A follow-up text leaves after each call, by itself or by tap.
Spam warning
Likely spam flagged before answering; saved leads always ring.
Own call numbers
Today's total, connected and missed calls for each person.
Telecaller app or caller ID app
Search results for these words mix in caller ID apps, which identify strangers from a shared phone book. A telecaller app is different: it is a work tool for calling your own leads. Field Team Tracking does name incoming callers, but from your leads, clients and contacts first. For the team setup behind the app, read the telecalling CRM page; for dialling a whole list, see the auto dialer app page. Filters for the call history are explained on the call management app page, and a trial plan for new teams on the telecalling software page. Exporting or backing up past calls is covered on the call history manager page. Callbacks a caller promises sound as alarms, explained on the follow up reminder app page, and a WhatsApp can go to each number as its call ends, per the auto WhatsApp message after call page. Salespeople who also visit customers can read the app for sales executive page. How recordings, iPhone support and prices differ between calling apps is shown on the best telecalling CRM page.
Telecaller app on Android and iPhone
| Feature | Android | iPhone |
|---|---|---|
| Lead queue and lead history | Yes | Yes |
| Result sheet after each call | Yes | Yes |
| Callback alarms | Yes | Yes |
| WhatsApp after a call | Yes | Yes |
| Calls added to the team log by themselves | Yes | No |
| Automatic list dialling | Yes | No, tap each call |
Telecaller app setup
- Install the app on the telecaller’s phone and pick the language.
- On Android, accept the request to make it the default dialer. This switches on call screens and logs.
- Assign the telecaller a set of leads.
- Make the first call and save the result in the sheet.
Telecaller app price
A telecaller costs ₹159 each month when you pay for the full year (₹1,908), or ₹249 each month on the quarterly plan. In other countries, budget 29 US dollars per head annually, or 12 for every three months. Taxes are on top. Every feature is open for the first 3 days.
Telecaller app limits
- Public caller ID. It is not a worldwide number directory; unknown numbers are looked up online only if you switch that on.
- Call recording. The app imports recordings from the phone’s own recorder; it does not record by itself.
- iPhone logs and lists. iPhone calls are not logged by themselves, and list dialling needs Android.
- Personal use. It is built for work calling; a personal user will find most features unnecessary.
Telecaller app example: an insurance desk in Colombo
Fictional office, figures for illustration only. An insurance agency in Colombo has 4 telecallers renewing motor policies. Missed calls from customers often went unanswered for a day.
With the missed callers list on every home screen, each telecaller clears returns first thing. Renewal callbacks ring at the promised hour. After two weeks the owner’s call log shows about 70 calls per telecaller per day, and the missed list rarely holds more than 5 names by noon.
Telecaller app FAQ
What is the best app for telecallers?
For telecallers who sell by phone and sometimes meet customers, Field Team Tracking is a fit: it holds the lead queue, the call results and the callbacks, and adds field tracking for the same team.
What is Field Team Tracking?
Field Team Tracking is a telecaller app that puts a lead queue, an auto dialer and attendance into one account, on both major phone systems.
How much does a telecaller app cost with Field Team Tracking?
Field Team Tracking asks ₹1,908 per telecaller for a year, roughly ₹159 a month, or ₹747 for a quarter. The overseas price is 29 US dollars per year, 12 per quarter. Add tax; try it for 3 days first.
Is this the same as a caller ID app?
No. A caller ID app names unknown numbers from a shared database. Field Team Tracking is a work app for calling leads; an incoming name comes from your own records, and an online lookup for unknown numbers is optional.
Can telecallers see who they still need to call back?
Yes. The home screen lists missed calls with no call back from any SIM, and each one can be removed once handled.
How does a telecaller save what the customer said?
Right after hanging up, the screen offers stage buttons and a callback picker. The remark can be typed or dictated.
Can a telecaller send a WhatsApp after a call?
Yes. A WhatsApp message can go out after each call, with different text for missed, outgoing and incoming calls, or from any WhatsApp button by hand.
Does the app block spam calls?
Numbers that other people have reported carry a spam warning before you pick up, and a block list is built in. Your saved leads and clients are never blocked.
Can a telecaller see their own daily calls?
Yes. Call analytics show today's total, missed, connected and unique callers, and the day's counts can be shared on WhatsApp.
Does the telecaller app work in other languages?
Yes. Each telecaller chooses a language from a menu of over 40, right-to-left languages included.
What is the best app for calling customers?
For work calls, pick an app that shows the lead before you answer, saves the result after, and lists missed calls not returned. Field Team Tracking does these on Android.
Does it work on iPhone?
Yes, with two gaps: iOS hides its call history from apps, so calls are not added by themselves, and queue dialling needs Android.
See your team's whole day on one map
3-day trial with every feature. ₹159 per user per month on the yearly plan (₹1,908 a year), or ₹249 per user per month for 3 months; outside India $29 per user per year or $12 for 3 months. Prices are per user, exclusive of taxes.